Q: Who is your courier? A: We use Parcel Force to deliver our items and have found them to be extremely reliable. Q: Can I have delivery on a Saturday or a specific day? A: Yes, simply specify your required delivery date on your order or for Saturday delivery please contact us and we will be happy to arrange this for you. Q: If I don’t like the Rowan can I return it for a full refund? A: Yes, but please do not install the cabinet. The return product must be complete, unused and in “as new” condition. If you have opened the box to examine the product you must have done so without damaging or marking the product) It should be returned with the original box, packing and accessories. Q: What do I do if I receive a damaged item? A: Our items are fragile and although we take great care to package the items very securely occasionally items are damaged during transit. All items should be checked immediately on receipt and any damage notified to us within 7 days by contacting our Customer Service Team by telephone or email. We will aim to resolve any issue with a damaged item as soon as possible. Q: How thick is the demister pad on the Rowan? A: All Pebble Grey Mirrors use slim line demister pad of thickness 0.4mm, positioned neatly behind the Pebble Grey bathroom mirror.