Q: Whats does the demister pad do?
A: If you activate the demister feature around 5-10 minutes before the bathroom space is in use, this demister feature works to ensure that the mirror remains steam free for your use.
Q: What happens if the LEDs fail?
A: As LEDS within our units are very energy efficient, faults with the LEDS are rare. If however, this does occur, please contact our team to discuss. The LEDS are included within the 5 Years parts warranty and guarantee supplied art the time of sale.
Q: How should I clean my new Alaska LED Mirror?
A: The mirror should be cleaned using clean warm water and a soft lint-free cloth. Do not use cleaners that contain solutions of ammonia, vinegar or chlorine, powdered cleansers or steel wool. Never spray cleaning agent directly on the mirror especially on exposed edges and mirror backing. Apply cleaner to soft cloth and wipe mirror, drying thoroughly. A well ventilated bathroom is important.
Q: What will happen if I am out when the courier attempt delivery?
A: In most cases our courier will try to deliver again later the same day. However if this fails they will attempt delivery the next working day.
Q: What happens if I receive the wrong item or part of my order is missing?
A: In the unlikely event that an item has been dispatched incorrectly or you have a product missing please contact our Customer Service Team by telephone or email. We aim to resolve the issue with a response within 1 hour.