Q: How do I activate the lights on the Oka LED Mirror?
A: By simply moving your hand in front of the sensor, within a 5cm detection range, the mirror lights will activate.
Q: What if I find the Oka is not suitable once it has been delivered - can I exchange to another mirror?
A: You can exchange any item within 14 days of delivery. If you wish to exchange an item please call or email our Customer Service Team. Items returned for exchange need to be received in a resaleable condition and complete with full original packaging. Return postage costs are at your expense and are not refundable.
Q: Can I track the delivery of my mirror before it arrives?
A: Yes, when your order has been dispatched you will immediately receive by email a tracking number and link to Parel Force website tracking.
Q: Where do I purchase replacement LED’s for my Oka?
A: Pebble Grey offer a 10 year parts warranty for the Oka and LED’s are covered under this guarantee. LED’s are extremely long lasting, however, if they do fail we will replace free of charge within the guarantee period. LED strips are easy replaceable and the mirror does not have to be removed from the wall.
Q: Which courier will be delivering my Oka?
A: We use Parcel Force to deliver our items and have found them to be extremely reliable.