Q: How do I know the demister pad is on my Serena mirror?
A: The demister pad on most Pebble Grey illuminated bathroom mirrors and cabinets is an independent feature and has a separate rocker switch to activate it, see product description and technical drawing. On some designs both the lights and demister pad are activated by the motion sensor. The mirror surface will heat gently and the glass demist.
Q: How do I know the cost of delivery?
A: Delivery is free to UK Mainland if the order value is above £50. If the order is below £50 delivery will incur a small charge of £4.95. Further information is located on our Delivery Page however if you require further assistance, please contact our Customer Service Team by telephone or email.
Q: Do I need to employ an electrician to install the Serena?
A: Many of our customers are happy to install their Serena mirror. However this is your decision if you do not feel confident to install the mirror we would strongly recommend that you employ the services of a qualified electrician.
Q: I have a fault with my Serena Mirror, what do I do?
A: We offer a parts warranty and manufacturers guarantee on all our mirrors. In the rare event that you experience a problem or fault with your mirror please contact our Customer Support Team and we will send a replacement part as soon as we are notified. Please see our Terms and Conditions for full details.
Q: If I don’t like the mirror can I return for a full refund?
A: Yes, but please do not install the mirror. The return product must be complete, unused and in “as new” condition. If you have opened the box to examine the product you must have done so without damaging or marking the product. It should be returned with the original box, packing and accessories.