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As soon as your order is dispatched from our warehouse you will be sent confirmation to the email address you supplied. The email will include your consignment number enabling you to check the progress of your order with our courier and track delivery. If you supply us with a mobile number when you place your order, Parcelforce will also send you SMS notifications on the day of delivery. In most cases, they are able to notify you 90 minutes before delivery is due to take place.
We pride ourselves on delivering top quality products and aim to achieve complete customer satisfaction. If you have a fault with an item, please let us know straight away by contacting our Customer Service Team by telephone or email. We aim to resolve any issue with a faulty item as soon as you make us aware of it.
In the unlikely event that an item has been dispatched incorrectly or you have a product missing please contacting our Customer Service Team by telephone or email. We aim to resolve the issue with a response within 1 hour.
If your order is above £50 you qualify for our free UK Next Day or Nominated Day Delivery. For all orders under £50 the Next Day Delivery service is available at a cost of £4.95. All orders placed before 3pm will be dispatched the same day. ( Mon-Fri) Orders placed after 3pm will be dispatched the following working day (in cases of urgency please contact our Customer Service Team to see if we can help further).
Our courier will deliver your parcel between 8am and 5pm (Mon-Fri) on the date stated on purchasing the item. A signature will be required on receipt of the goods. You will be able to use our courier's online tracking facility to view the delivery status of your order. In the event you are not available to accept the parcel the carrier may leave it with a neighbour. In this case a calling card will be posted through your door to advise you on the action taken.
Delivery is free to UK Mainland if the order value is above £50. If the order is below £50 delivery will incur a small charge of £4.95. Further information is located on our Delivery Page however if you require further assistance, please contact our Customer Service Team by telephone or email.
We can and do deliver parcels worldwide with our International Delivery Packages. Please contact our Customer Service Team by email or telephone to obtain a quote for delivery.
We recognise that it is important for you to receive your item when and where it is most convenient for you. On our checkout page there is an option for you to enter a different delivery address, for example a work address for your convenience.
Please see our Terms and Conditions for full details of our returns policy.
We allow a period of 14 days from delivery for you to change your mind and confirm that you wish to return your item. Please call our customer service team on 0845 322 8415 or email us at firstname.lastname@example.org. All goods returned are your responsibility until they reach our warehouse and we recommend that you use a postal service that insures the value of the goods you are returning. Please complete the Returns Form, located under the Installation Guides tab and return the item to: Unit 7 Speedwell Road, Whitwood, Castleford, West Yorkshire, WF10 5PY
You can exchange any item within 14 days of delivery. If you wish to exchange an item please call our Customer Service Team or email us at email@example.com. A return form can be downloaded from our website, please see under the Installation Guide tab. Items returned for exchange need to be received in a resaleable condition and complete with full original packaging. Return postage costs are at your expense and are non refundable.
Our items are fragile and although we take great care to package the items very securely occasionally items are damaged during transit. All items should be checked immediately on receipt and any damage notified to us within 7 days by contacting our Customer Service Team by telephone or email. We will aim to resolve any issue with a damaged item as soon as possible
Once you have notified us of a damaged item (please note we may require photographic evidence) a member of our Customer Service Team will contact you. In some cases we may need to collect the damaged item from you before a replacement can be sent, although on most occasions a replacement part or new item is immediately dispatched.
In the unlikely event that you receive an incorrect item or have parts missing from your delivery please notify a member of our Customer Service Team as soon as possible either by phone or email.
We offer a parts warranty and manufacturers guarantee on all our mirrors. In the rare event that you experience a problem or fault with your mirror please contact our Customer Support Team and we will send a replacement part as soon as we are notified. Please see our Terms and Conditions for full details.
We will send a replacement part as soon as we are notified of a fault. Occasionally it may be necessary for us to arrange collection of the item for repair/ inspection at our warehouse. Please see our Terms and Conditions for full details.
Usually our Shaver Sockets are located on our mirrors on the left hand side in the centre of the back box and on the inside of our cabinets. Please refer to the product specification for exact location.
No, the shaver socket is only activated once a shaver or an electric toothbrush is plugged in.
No, the Shaver Socket is an independent feature allowing you to charge your shaver in the socket overnight without the need to have the lights constantly active.
Yes, our dual voltage shaver sockets are compatible with most standard electric toothbrush chargers.
All our shaver sockets have isolating transformers that isolate the supply from the mains and conform to British Standard BS3535, making our illuminated mirrors safe and ideal for bathroom use.
The 240V pad with input power 1.6-2.0W/dm2 has a life span of 8 to 15 years. Comprised of PET (Polyethylene terephthalate) resistance wire, producing an electric circuit made of enamel-insulated wire or resistance wire (Ø=0.04-0.1mm).
All Pebble Grey Mirrors use slim line demister pad of thickness 0.4mm, positioned neatly behind the Pebble Grey bathroom mirror.
In most cases, the Demister Pad works independently of all the other features on your mirror. It is activated by a rocker switch located on the right hand side of your mirror on most of our mirrors. Please refer to each individual item.
The Demister Pad heats the surface of the bathroom mirror between 8-15 degrees Centigrade higher than the room temperature in around 15 seconds. The demister pads are made to produce a fixed number of Watts per square meter and so the device can run consistently and safely on full power without over-heating
Value for Money is guaranteed at Pebble Grey, meaning there is no need to worry about leaving the demister pad constantly active. Our illuminated and LED mirrors are uniquely manufactured and designed with ‘energy saving’ components to maintain a low running cost compared to other illuminated or LED mirrors on the market.
Pebble Grey illuminated and LED mirrors are pre-installed with full-size demister pads and do not rely on the heat produced from the lamps. These are known as Fog Free illuminated or LED mirrors and are a common misconception in the bathroom mirror market as they do not reliably demist the illuminated mirror or LED mirror.
To activate the light, you simply move your hand in front of the sensor within a 5 cm detection range.
No, for convenience and with hygiene in mind we have developed all our LED and Illuminated mirrors to incorporate sensor activation. However, we do have a small number of mirrors which have touch sensors in order to activate the lights.
Depending on the mirror design the sensor switch is either located behind the front glass panel or on the bottom underneath the mirror.
We advise a space of at least 15cm between the sensor switch and an adjacent wall/object, to prevent any interference and allow the sensor to work to its full ability.
You can place a shelf underneath although to ensure the sensor functions correctly this should be no nearer than 30cm.
Fast, reliable and convenient delivery solutions available to suit you. We offer a free UK next day delivery service on all order over £50 placed before 3pm on weekdays.
Our dedicated customer service team is always on hand to help. That’s why we consistently have high feedback ratings.
Find the same product at a lower price elsewhere online and we’ll match it. It’s our price match promise.