Has my order been dispatched yet?
As soon as your order is dispatched from our warehouse you will be sent confirmation to the email address you supplied. The email will include your consignment number enabling you to check the progress of your order with our courier and track delivery. If you supply us with a mobile number when you place your order, Parcelforce will also send you SMS notifications on the day of delivery. In most cases, they are able to notify you 90 minutes before delivery is due to take place.
I have received a faulty item
We pride ourselves on delivering top quality products and aim to achieve complete customer satisfaction. If you have a fault with an item, please let us know straight away by contacting our Customer Service Team by telephone or email. We aim to resolve any issue with a faulty item as soon as you make us aware of it.
The item I have received is incorrect or an item is missing
In the unlikely event that an item has been dispatched incorrectly or you have a product missing please contacting our Customer Service Team by telephone or email. We aim to resolve the issue with a response within 1 hour.
UK Next Day Delivery or UK Nominated Day Delivery
If your order is above £50 you qualify for our free UK Next Day or Nominated Day Delivery. For all orders under £50 the Next Day Delivery service is available at a cost of £4.95. All orders placed before 3pm will be dispatched the same day. ( Mon-Fri) Orders placed after 3pm will be dispatched the following working day (in cases of urgency please contact our Customer Service Team to see if we can help further).
When will the courier deliver my parcel?
Our courier will deliver your parcel between 8am and 5pm (Mon-Fri) on the date stated on purchasing the item. A signature will be required on receipt of the goods. You will be able to use our courier's online tracking facility to view the delivery status of your order. In the event you are not available to accept the parcel the carrier may leave it with a neighbour. In this case a calling card will be posted through your door to advise you on the action taken.
How do I know the cost of delivery?
Delivery is free to UK Mainland if the order value is above £50. If the order is below £50 delivery will incur a small charge of £4.95. Further information is located on our Delivery Page however if you require further assistance, please contact our Customer Service Team by telephone or email.
International Delivery Information
We can and do deliver parcels worldwide with our International Delivery Packages. Please contact our Customer Service Team by email or telephone to obtain a quote for delivery.
Can I deliver to a different address?
We recognise that it is important for you to receive your item when and where it is most convenient for you. On our checkout page there is an option for you to enter a different delivery address, for example a work address for your convenience.