I want to exchange an item
You can exchange any item within 14 days of delivery. If you wish to exchange an item please call our Customer Service Team or email us at firstname.lastname@example.org. A return form can be downloaded from our website, please see under the Installation Guide tab. Items returned for exchange need to be received in a resaleable condition and complete with full original packaging. Return postage costs are at your expense and are non refundable.
I have received a damaged item
Our items are fragile and although we take great care to package the items very securely occasionally items are damaged during transit. All items should be checked immediately on receipt and any damage notified to us within 7 days by contacting our Customer Service Team by telephone or email. We will aim to resolve any issue with a damaged item as soon as possible
How will my damaged item be replaced?
Once you have notified us of a damaged item (please note we may require photographic evidence) a member of our Customer Service Team will contact you. In some cases we may need to collect the damaged item from you before a replacement can be sent, although on most occasions a replacement part or new item is immediately dispatched.
The item delivered is incorrect or parts are missing from my order
In the unlikely event that you receive an incorrect item or have parts missing from your delivery please notify a member of our Customer Service Team as soon as possible either by phone or email.
I have a fault with my item
We offer a parts warranty and manufacturers guarantee on all our mirrors. In the rare event that you experience a problem or fault with your mirror please contact our Customer Support Team and we will send a replacement part as soon as we are notified. Please see our Terms and Conditions for full details.
How long will it take for a replacement to be sent?
We will send a replacement part as soon as we are notified of a fault. Occasionally it may be necessary for us to arrange collection of the item for repair/ inspection at our warehouse. Please see our Terms and Conditions for full details.