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As soon as your order is dispatched from our warehouse you will be sent confirmation to the email address you supplied. The email will include your consignment number enabling you to check the progress of your order with our courier and track delivery. If you supply us with a mobile number when you place your order, the courier should also send you SMS notifications on the day of delivery. In most cases, they are able to notify you 90 minutes before delivery is due to take place.
We pride ourselves on delivering top quality products and aim to achieve complete customer satisfaction. If you have a fault with an item, please let us know straight away by contacting our Customer Service Team by telephone or email. We aim to resolve any issue with a faulty item as soon as you make us aware of it.
In the event that an item has been dispatched incorrectly or you have a product missing please contact our Customer Service Team by telephone or email. We aim to resolve the issue with a response within 1 hour.
We offer free next day or nominated day delivery to UK Mainland. All orders placed before 4pm, Monday to Thursday, will be dispatched the same day. Orders must be placed before 3pm on Fridays for next day delivery. Orders placed after 4pm, Monday to Thursday, will be dispatched the following working day. Orders placed after 3pm on Fridays will be dispatched the following Monday.
Our courier will deliver your parcel between 8am and 5.30pm (Mon-Fri) on the date stated on purchasing the item. A signature will be required on receipt of the goods. You will be able to use our courier's online tracking facility to view the delivery status of your order. In the event you are not available to accept the parcel the carrier may leave it with a neighbour. In this case a calling card will be posted through your door to advise you on the action taken.
Delivery is free on all orders being delivered to UK Mainland. Delivery to all other destinations including Channel Islands, Isle of Man, Ireland, Scilly Islands and the Scottish Highlands and Islands incur a delivery charge which will be confirmed at the checkout page when placing your order. If you require further assistance, please contact our Customer Service Team by telephone or email.
We recognise that it is important for you to receive your item when and where it is most convenient for you. On our checkout page there is an option for you to enter a different delivery address, for example a work address for your convenience.
Yes, we do offer a Saturday delivery service for the cost of £10.00.
Yes, we offer a delivery service before 9am weekdays for the cost of £8.00. We also offer a delivery service before 12pm weekdays for the cost of £6.00.
Please see our Terms and Conditions for full details of our returns policy.
Please call our Customer Service Team on 0845 322 8415 or email us at [email protected]
If you wish to exchange an item please call our Customer Service Team or email us at [email protected]
Our items are fragile and although we take great care to package the items very securely occasionally items are damaged during transit. All items should be checked immediately on receipt and any damage notified to us within 30 days by contacting our Customer Service Team by telephone or email. We will aim to resolve any issue with a damaged item as soon as possible
Once you have notified us of a damaged item (please note we may require photographic evidence) a member of our Customer Service Team will contact you. In some cases we may need to collect the damaged item from you before a replacement can be sent, although on most occasions a replacement part or new item is immediately dispatched.
In the event that you receive an incorrect item or have parts missing from your delivery please notify a member of our Customer Service Team as soon as possible either by phone or email.
We offer a parts warranty and manufacturers guarantee on all our mirrors. In the event that you experience a problem or fault with your mirror please contact our Customer Support Team and we will send a replacement part as soon as we are notified. Please see our Terms and Conditions for full details.
We will send a replacement part as soon as we are notified of a fault. Occasionally it may be necessary for us to arrange collection of the item for repair/ inspection at our warehouse. Please see our Terms and Conditions for full details.
With our mirrors and cabinets, we offer up to a 10 year parts warranty and manufacturers guarantee, which covers all electrical components (excluding fluorescent tubes). We also provide a 12 month guarantee on all mirror glass. This excludes accidental damage and care should be taken to ensure your bathroom is well ventilated and the mirror surface is kept clean using appropriate glass cleaning products only.
Please refer to the specific product page, the location of the shaver socket will be confirmed here.
No, the shaver socket is only activated once a shaver or an electric toothbrush is plugged in.
No, the Shaver Socket is an independent feature allowing you to charge your shaver in the socket overnight without the need to have the lights constantly active.
Yes, our dual voltage shaver sockets are compatible with most standard electric toothbrush chargers.
All our shaver sockets have isolating transformers that isolate the supply from the mains and conform to British Standard BS3535, making our illuminated mirrors safe and ideal for bathroom use.
The 240V pad with input power 1.6-2.0W/dm2 has a life span of 8 to 15 years. Comprised of PET (Polyethylene terephthalate) resistance wire, producing an electric circuit made of enamel-insulated wire or resistance wire (Ø=0.04-0.1mm).
All Pebble Grey Mirrors use slim line demister pad of thickness 0.4mm, positioned neatly behind the Pebble Grey bathroom mirror.
Please refer to the specific product page as we have items with demister pads which activate along with the lights, and items which have demister pads which work independently of all other features.
The Demister Pad heats the surface of the bathroom mirror between 8-15 degrees Centigrade higher than the room temperature in around 15 seconds. The demister pads are made to produce a fixed number of Watts per square meter and so the device can run consistently and safely on full power without over-heating
Value for Money is guaranteed at Pebble Grey, meaning there is no need to worry about leaving the demister pad constantly active. Our illuminated and LED mirrors are uniquely manufactured and designed with ‘energy saving’ components to maintain a low running cost compared to other illuminated or LED mirrors on the market.
Pebble Grey illuminated and LED mirrors are pre-installed with demister pads and do not rely on the heat produced from the lamps. These are known as Fog Free illuminated or LED mirrors and are a common misconception in the bathroom mirror market as they do not reliably demist the illuminated mirror or LED mirror.
To activate the light, you simply move your hand in front of the sensor within a 5cm detection range.
No, for convenience and with hygiene in mind we have developed all our LED and Illuminated mirrors to incorporate sensor activation. However, we do have a small number of mirrors which have touch sensors in order to activate the lights (Savannah, Dakota and Venus).
Please refer to the specific product page, the location of the sensor switch will be confirmed here.
We advise a space of at least 15cm between the sensor switch and an adjacent wall/object, to prevent any interference and allow the sensor to work to its full ability.
You can place a shelf underneath although to ensure the sensor functions correctly this should be no nearer than 15cm. We would also recommend leaving this space between the sensor switch and a reflective tile trim.
Yes, it is possible to wire your mirror or cabinet to the main bathroom lighting circuit, so that the lights activate/de-activate along with your main bathroom light. This would bypass the sensor switch, making it inoperable.
It is possible for the sensor to be re-located. We would advise you seek advice from a tradesperson and please be aware this is classed as a modification to the item and the warranty & guarantee provided by Pebble Grey would be void.
No, the sensors do not wor on a time. Once you have activated the mirror/cabinet lights via the sensor switch, the lights will remain illuminated until you wave your hand across the sensor switch for a second time, which will then turn the lights off.
The only substance needed to fill your heated towel rail is water!
We would recommend filling your heated towel radiator to 90% capacity. The remaining 10% will allow the water to expand when heated.
You will only need valves if you are buying a central heated or dual fuelled radiator. If you are purchasing an electric towel rail, you will not require valves.
We would recommend disconnecting power to the mirror/cabinet at the fuse box for several minutes. Once power to the mirror is re-connected, this resets the digital receiver and the Bluetooth feature should be in full working order.
Our Tulare and Paluxy Audio Mirrors do include remote controls, which allow you to change the volume, set the clock and turn the Bluetooh feature off. Our other Bluetooth mirrors and cabinets (Aurora, Adara and Nevada) do not include remote controls and the volume for the Bluetooth is controlled through the device you have paired to the mirror/cabinet.
Once you have connected your device to the cabinet per the installation instructions, you will be able to use the Bluetooth feature whenever the cabinet lights have been activated by the sensor switch. You will hear a ‘beep’ when the lights are turned on which indicates the cabinet is connected to the Bluetooth on your paired device.
Press the power button on the remote control. Press the ‘MODE’ button and choose function ‘BLUE’. Once you have connected your device to the mirror per the installation instructions, you are able to use the Bluetooth function even when the mirror lights are not turned on.
No - our Bluetooth mirrors and cabinets only have the ability to pair to one device at any one time. If one item is paired to the Bluetooth and a second device tries to connect, the mirror/cabinet will not show in any Bluetooth search results on either device. To change connection to a new device, you will need to unpair the mirror/cabinet with any device it has previosuly been paired with. The mirror/cabinet can then be paired to a new device.
No, you are able to use the Bluetooth feature without having to activate the mirror lights.
Yes, the Bluetooth feature will only work when the mirror/cabinet lights have been turned on via the sensor switch. You will hear a ‘beep’ when the lights are turned on which indicates the cabinet is connected to the Bluetooth on your paired device.
No, as long as your device has Bluetooth connectivity, you should be able to pair this with the Bluetooth mirror/cabinet.
Yes - our Tulare and Paluxy Audio Mirrors use unbranded, waterproof 5W speakers. Our Aurora, Adara and Nevada Bluetooth mirrors/cabinets use Meiloon branded, 8W waterproof speakers.
Reliable and convenient delivery solutions available to suit you. We offer a free UK delivery service on orders over £50.00.
Our dedicated customer service team is always on hand to help. That’s why we consistently have high feedback ratings.
Find the same product at a lower price elsewhere online and we’ll match it. It’s our price match promise.