ORDER RETURN FORM

Return Form


To avoid delays in processing you return. Please be specific when entering fault details

Product Name / NumberReturn ReasonQty

PLEASE ENSURE THAT YOU INCLUDE A COPY OF THIS FORM IN THE PARCEL.

Any item returned for credit that is not in a saleable condition will not be credited.

Do no apply any tape or labels to the outside of the box. If we are unable to put them back in to sale we are unable to credit you. If you do want to attach labels, please place in an outer container.

Returns

Returns will not be accepted without prior agreement with Pebble Grey.

Goods returned without a returns form included will delay processing the claim. We also need details of the original Pebble Grey order number.

Customer specific labeled goods and goods which are not standard Pebble Grey stock lines cannot be accepted for stock rotation return.

Credits

Credits will not be issued against component parts, replacements will be sent to ensure the kit is in full working order and fit for sale.

Pebble Grey will endeavor to process all returns (which include a Pebble Grey returns form) within 30 working days of receipt.

The customer must notify Pebble Grey of intention to return goods in writing within 30 working days of receipt of goods. A returns form will be found on the website in the footer; this form should be completed and returned to Pebble Grey prior to returning the goods. A copy of this form should also be included in your returns parcel.

If a collection is required Pebble Grey will confirm with the customer that the goods are available for collection. The customer will then be advised when the collection will take place.

If the goods are unavailable for collection on the date agreed, the customer will:

Be responsible for returning the goods

Cover the cost of a new collection

Unwanted goods containing customer labeling will not be accepted for return.

Currently, charges that may be applied to your account.

Inspection of goods found to be in full working order or faulty through misuse £15 per hour or part thereof.

Collection of goods found to be in full working order or faulty through misuse £8.50 per parcel to a max of 20KG

Re-dispatch of goods found to be in full working order or faulty through misuse £7.50 per parcel to a max of 20KG

To avoid damage to inner boxes please ensure all returns are in outer packaging, bubble wrapped or film wrapped to protect the goods from any returns stickers or labels the carrier may use.

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