Warranty

At Pebble Grey we offer a guarantee on all our product components from the date of purchase. Please keep your invoice as a proof of the warranty.

At Pebble Grey we offer a guarantee on all our product components from the date of purchase. Please keep your invoice as a proof of the warranty.

All our products are manufactured in accordance with British and Industry Standards and are backed up by market leading guarantees and after sales support.

Guarantees vary by brand and product category. For example we offer up to 20 years in Hudson Reed, 10 years in Ultra and 5 years in the Premier range.

We guarantee against manufacturing defects on all products when used in normal domestic applications (excluding serviceable parts, neglect or abuse). Additionally, we guarantee the surface finishing chrome.

Our products are tested to the highest industry standards and many of our thermostatic showers, manufactured here in the UK, have TMV2 and TMV3 accreditations demonstrating their high calibre in both performance and safety for any domestic or commercial application.

Our products are tested to the highest industry standards and many of our thermostatic showers, manufactured here in the UK, have TMV2 and TMV3 accreditations demonstrating their high calibre in both performance and safety for any domestic or commercial application.

The guarantee covers all electronic components on the Mirrors and Cabinets including LEDs, shaver sockets, sensors, demister pads, drivers and ballasts but excludes fluorescent lamps. Please note, this guarantee does not cover damage to the mirror glass caused by general wear and tear, which can occur over time due to abrasive cleaning products or insufficient room ventilation or accidental damage to the item.

In the unlikely event that you experience a fault with your item please contact a member of our customer service team on 0845 5270 895 or 01977 522021 or email us at [email protected] and we will despatch the replacement component to you immediately, free of charge.

If you require any further information or clarification regarding the guarantee please contact us.