All mirrors and cabinets come complete with fixings if you are planning on installing the mirror onto a solid wall. If your wall is plasterboard, we recommend that 'Redi-Driver' and/or 'Gripit' fixings are bought to fix securely to a wall of this type...

No, we recommend removing your phone case to use the wireless charging pad.

To test your LED mirrored product, we recommend connecting the wire on the back of the unit to a standard 3A UK 3-pin plug to test the item, if you or your electrician is waiting to install the item in the bathroom.

Simply hold your hand close under the sensor and the mirror will dim. Once it has reached its dimmest it will then increase brightness. Remove your hand once it has reached the desired brightness.

Simply push the shelf brackets into the holes at your desired shelf height. The glass shelves can then be placed on top of these brackets.

Yes, all our cabinets will arrive with you securely packaged and fully assembled. We design all of our items with easy installation in mind. The item will just need to be fixed in place, wired in, and shelf brackets and shelves slotted internally.

Our illuminated and LED mirrors and cabinets are uniquely manufactured and designed using energy-saving components to maintain a low running cost, so you do not have to worry about leaving the demister pad and LEDs active for considerable periods.

When both your Bluetooth™ device and the mirror/cabinet lights are turned on, you will hear a quick 'beep' which indicates that you are connected and ready to play through your IP44 rated speaker!

All our LED mirrors and cabinets have their lumens listed on each product page. Lumens are a measure of the total amount of visible light from a light source. This is the best way to measure how bright your mirror will be, as all our mirrors use LEDs, which are naturally very energy-efficient, so the positive correlation between traditional watts and brightness (like fluorescent bulbs) does not apply when buying an LED product. We know how important it is to achieve brilliant light output in the bathroom. All our products are designed in the UK and crafted with brilliant illumination in mind.

No, the lights do not need to be active to use the shaver socket. Our items are all fitted with isolating transformers and conform to British Standards, which means the shaver socket feature only uses power when a shaver or toothbrush is connected.

You should receive an email when your item(s) have been dispatched. This will contains details of when you should expect your item(s).

We currently do not offer a shipping service outside of the UK, However, if you are happy to make your own shipping arrangements we will be happy to supply you with goods in any location.

We are sorry you are having trouble with your tracking number. All our mirrors and cabinets are packaged securely and dispatched on the same day when your order is placed before 4pm Mon-Fri. If Parcelforce's tracking system states "We are currently unable to confirm the status of your parcel. Please check the number and try again." then this may be one of three things: 1) You have attempted to track your order before the day of delivery - tracking numbers although issued to you will only activate on the morning the item is out for delivery. 2) Parcelforce have collected the item from us but have been unable to assign the item(s) to a driver for delivery. 3) Pebble Grey have organised your item to be dispatched but the courier was unable to collect. In the event that this instance arises we will do our best to contact you as soon as we are made aware. Should you notice an issue with your order please call us on 01977 522021 so that we can investigate this situation.

As standard, we offer FREE 2-3 day delivery and express next day delivery at an additional £3.95. If you are wanting to receive your item on a particular date beyond 3 days, we recommend you place an order over the phone where we can assign a dispatch date

As our items are of a fragile nature, prompt and safe dispatch and delivery are of utmost importance to us at Pebble Grey. We have close relationships with a number of couriers across the UK to guarantee the safe delivery of your item(s). On dispatch of your item(s), you will receive tracking details in an email that will be sent to you.

Yes, you can use Klarna to pay later or split your overall payment into three smaller monthly payments. Simply add the items to your basket, and then go to checkout and choose Klarna as a payment method.

Any current discount codes will be displayed at the top of the site on all pages. At Pebble Grey we strive to pass on all available savings direct to our customers to help give you the best price possible. We also take payments via Klarna, which allow you to Pay in 3 or Pay in 30 days We do offer business discounts all year round, so if you are looking to purchase five or more units for your business, please contact us on 01977 522021.

Yes, you can pay for your product using BACS. This method can be used through phone orders only, so give us a call and our friendly UK customer service team can help you place your order.

Yes, this light fitting is easy to install. For ease of use and install this product comes equipped with a fast clip connector, which enables the light to safely unplug from the mains supply. There is also no need for a driver/transformer as the product wires straight into the mains supply.

Once you've completed your order, all you have to do to activate your free 10 year extended guarantee is complete a quick and easy online registration formComplete the online form (it'll take no longer than 2 minutes) and submit to activate the cover.

If you are not completely satisfied with your product, please contact us within 14 days, beginning on the day after you receive the goods. 

Check the product suits your requirements before you install it as once your mirror or cabinet is installed and fitted to the wall we cannot give you a full refund. If you do change your mind and wish to return your product you will be responsible for the costs associated with the return. Returned goods must be complete, unused and in 'as new' condition. It should be returned with the original box, packing and accessories and within 14 working days of the return being raised. The returns paperwork sent to you should be attached to the packaging. You are advised to retain proof of posting in case you or the company need to refer to it later. The customer is wholly responsible for the costs associated with returning a product.

Pebble Grey Ltd will not be liable for any damage or loss of your item during the return transit. We reserve the right to refuse an exchange or refund if goods are not returned in a resalable condition or are damaged. Should your item arrive damaged to us you will be notified by a member of our customer service team so that you can raise a claim with the courier you used to get the item back to us.

Once we have received the item back in its original condition our returns department will perform various checks before a refund can be issued back to the original payment card. The refund will not include any incurred postage costs.

You have 14 days from the date you receive your goods to decide if you wish to keep them.

If you receive a faulty or damaged item on arrival please make sure you contact us via email or call us within 30 days of receiving your item(s) so we can replace the item as quickly as possible. Please visit our returns page for more information.

Yes, you can pay for your product using BACS. This method can be used through phone orders only, so give us a call and our friendly UK customer service team can help you place your order.