FAQ

Product dimensions and installation guides can be downloaded from the product page under the section "Size & Details". For product dimensions, click "Download Dimensions", or for an installation guide, click "Download Instructions". Dimensions are also shown on the last image in the product image carousel.

We are unable to share specific dates a product will be back in stock. However, when a product is sold out, you will see a button on the product page that says "Notify me when available". When clicked, this will then prompt you for your email address, and you will receive an email as soon as the product is back in stock on our website.

All mirrors and cabinets come complete with fixings for installing the mirror onto a solid wall. If your wall is plasterboard, we recommend that 'Redi-Driver' and/or 'Gripit' fixings are bought to fix securely to a wall of this type.

To test your LED mirrored product, we recommend connecting the wire on the back of the unit to a standard 3A UK 3-pin plug to test the item, if you or your electrician is waiting to install the item in the bathroom. Please note, it is important that you test the item as soon as possible, as any faults or damage needs to be reported to us within 30 days of receipt. If you try to submit a claim after the 30-day period, we are unfortunately unable to validate the claim and will not be able to issue a refund.

Our illuminated and LED mirrors and cabinets are uniquely manufactured and designed using energy-saving components to maintain a low running cost, so you do not have to worry about leaving the demister pad and LEDs active for considerable periods.

All our LED mirrors and cabinets have their lumens listed on each product page. Lumens are a measure of the total amount of visible light from a light source. This is the best way to measure how bright your mirror will be, as all our mirrors use LEDs, which are naturally very energy-efficient, so the positive correlation between traditional watts and brightness (like fluorescent bulbs) does not apply when buying an LED product. We know how important it is to achieve brilliant light output in the bathroom. All our products are designed in the UK and crafted with brilliant illumination in mind.

Yes, all our cabinets will arrive with you securely packaged and fully assembled. We design all of our items with easy installation in mind. The item will just need to be fixed in place, wired in, and shelf brackets and shelves slotted internally.

We have a few different types of shelf brackets which require different methods to adjust. Please refer to the installation guide of your specific product as these have instructions on how to adjust the shelves.

When both your Bluetooth™ device and the mirror/cabinet lights are turned on, you will hear a quick 'beep' which indicates that you are connected and ready to play through your IP44 rated speaker!

No, the lights do not need to be active to use the shaver socket. Our items are all fitted with isolating transformers and conform to British Standards. Please note, for additional safety, our shaver sockets will have their own rocker switch for activation.

On most of our colour adjustable products, colour temperature is controlled by double-tapping the touch sensor when the mirror light is on. Some others are controlled by holding the touch sensor, or single tapping the touch sensor. Please refer to the instruction manual that comes with your product, or click the "Download Instructions" button under the "Size & Details" section of the product page on our website to find instructions specific to your product.


On most of our brightness adjustable products, brightness is controlled by holding the touch sensor when the mirror light is on. Some others are controlled by single or double tapping the touch sensor. Please refer to the instruction manual that comes with your product, or click the "Download Instructions" button under the "Size & Details" section of the product page on our website to find instructions specific to your product.

We do not offer spare parts. If your mirror or cabinet arrives with parts missing or broken, please contact our UK customer service team within 30 days of receipt to see if a replacement or exchange is possible under our damaged or faulty goods policy.

You should receive an email when your items have been dispatched. This will contains details of when you should expect your items.

You can also track your order here. You will need your Order Number or Tracking Number.

You should receive an email when your items have been purchased. This will contain all your order confirmation and details.

Due to the free next working day delivery we provide, we are unable to cancel your order. There may be a short window post purchasing where our customer service team can support you in cancelling the order. Please email support@pebblegrey.co.uk or call 01977 522021.

We certainly can provide you with a VAT invoice. Please email support@pebblegrey.co.uk with your request along with your order number and delivery address.

Yes we offer a next day delivery service. We offer FREE next working day delivery* for orders over £80. For any orders below £80 there is a £5.99 postage charge applied for next day delivery.

*Any orders placed after 3pm Monday to Friday will not be dispatched until the following working day (excluding bank holidays). Orders made to the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Scilly are subject to a small delivery fee, and you can expect delivery within 1-5 working days of ordering.

Yes we offer free delivery. Next working day delivery* is FREE for orders over £80.

*Any orders placed after 3pm Monday to Friday will not be dispatched until the following working day (excluding bank holidays). Orders made to the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Scilly are subject to a small delivery fee, and you can expect delivery within 1-5 working days of ordering.

The cut off time for next working day deliveries is 3pm. Any orders placed after 3pm Monday to Friday will not be dispatched until the following working day (excluding bank holidays).

Orders made to the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Scilly are subject to a small delivery fee, and you can expect delivery within 1-5 working days of ordering.

As standard, we offer next working day delivery on all orders made online. If you are wanting to receive your item on a particular date beyond 3 days, we recommend you place an order over the phone where we can assign a dispatch date. Alternatively, you can place your order online then give our Customer Service team a call on 01977 522021 as soon as it's been processed to change your delivery date.

Unfortunately we do not deliver on a weekend. However we do offer FREE next working day delivery for orders over £80 that are ordered before 3pm Mon-Fri.

The courier will attempt to deliver your items up to 3 times before they return back to our warehouse. You will need to contact the customer service team to rearrange delivery.

Due to the next working day delivery we provide, you are unable to change your delivery address once submitted. There may be a short window post purchasing where our Customer Service team can support you in changing the address. Please email support@pebblegrey.co.uk or call 01977 522021 to do this.

Most of our packaging now uses honeycomb cardboard for impact protection, with minimal EPE foam where possible in order to protect the fragile items. We are continually working on our packaging to make sustainable improvements whilst ensuring it remains durable and keeps your items protected.

Unfortunately we do not offer a shipping service outside of the UK. We can deliver to any UK address, where you are then welcome to make your own shipping arrangements internationally.

We do ship to the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Scilly subject to a small delivery fee, and you can expect delivery within 1-5 working days of ordering.

We accept all major cards, including Visa, Mastercard, American Express, Maestro. We also accept Apple Pay, Google Pay, PayPal, Shop Pay, or Klarna. All eligible payment methods will be clearly displayed at checkout.

When you click onto your basket, then click the Checkout button, you will be taken through the checkout process. At any point during this process, you can enter your discount code in the box entitled "Discount Code".

On desktop, this will be visible in the top right under the list of items in your basket. On mobile, you will need to click "Order Summary" displayed next to the total price at the top of the page, and then the box will appear.

Once you have entered the code, click the arrow or press enter and it will be applied straight away. Please note shipping discounts may not be visible until you have reached the Shipping stage of checkout.

Please make sure you have entered your code correctly with no typing errors, and that there was no expiry date stated when you received your code. Please note discounts are not applicable on products that have a "New" badge, and cannot be applied to items costing less than £150.

Yes, you are able to pay for your order in instalments using Klarna. This option will be available at the checkout at the Payment stage. After you review your order and click "Pay Now", you will be redirected to Klarna to choose your payment method.

The standard guarantee on all of our products is 12 months. However, this can be extended to 10 years for mirrors and cabinets, or 5 years for light fixtures.

Our illuminated mirrors, non-illuminated mirrors, and illuminated cabinets have a 12 month guarantee as standard, which can be extended to a 10 year guarantee by completing the registration form after purchase. Our lighting guarantee can be extended to 5 years.

Once you've completed your order, all you have to do to activate your free extended guarantee for your LED product is complete a quick and easy online registration form. You will have 30 days to complete the form. We'll confirm your cover by email, giving you all your details should you ever need to contact us during the guarantee period. Please note: you will be unable to complete the form once the initial 30 days has passed.

You have 14 days from receiving your goods to decide if you wish to keep your order. To return an item, please visit our Returns Centre and submit your order information.

All our items are of a fragile nature which is why we package all our items professionally with heavy-duty boxes and padded foam to help securely transport your item.

Should your item arrive with any broken parts, signs of damage or manufacturing faults you must report this to us within 30 days via our Returns Centre from the date the item was received. We will require photo or video evidence with the claim.

If you try to submit a claim after the 30-day period, we are unfortunately unable to validate the claim and will not be able to issue a refund. We are unable to issue a refund if damage upon receipt is reported after the product is installed.

Start your return in our Returns Centre.

If you have changed your mind, you have 14 days from receiving your goods to initiate a return. If your item is damaged, you must report this within 30 days via our returns centre to claim a refund or exchange.

There are a variety of reasons that you can return an item to us including the below:
- Damaged in Transit
- The item is defective or does not work
- There are missing parts or accessories
- It is no longer needed
- An incorrect item was received
- The quality is not adequate
- The item never arrived or arrived too late
- The description of the item was incorrect

Please be advised that we do not cover the cost of returns unless the item is proven to be defective.

An account is automatically created when you place an order. If you'd like to create an account before you order, click on the Login account button. This can be found in the top right corner (on desktop) or at the bottom of the menu (on mobile). You can choose to sign in with Shop or by email. You'll receive a 6-digit code to your email which you can log in with instead of using a password.

There is no requirement for a password on Pebble Grey. All that is required is your email address where you'll be sent a 6-digit code. If you lose access to your email or have mistyped it in the ordering process, please contact our customer service team to support you.

Please email support@pebblegrey.co.uk or call 01977 522021 to discuss your account details.

You can find a section called "Sign Up and Save" in the footer of the website. Here you will find a field to type in your email address to sign up to marketing emails.

If you have an existing trade account, you can sign in and order with your discount online. We do have a dedicated trade team who can place your order or provide a quotation and you can contact them on trade@pebblegrey.co.uk or 01977 522021 (option 2). If you don't have an existing trade account but are in the trade, please head to our trade page to sign up for trade discounts.

Yes! Our trade catalogue is available here, or you can order a physical copy on our trade sign up page here.

Please head to our trade page for information on how to create a trade account.