Change of Mind
You have 14 days from receiving your goods to decide if you wish to keep your order. To return an item, please visit our Returns Centre and submit your order information.
If you change your mind after ordering the item but before delivery of the item(s) to your address, please contact us on 01977 522021. Depending on whether your order has been processed or dispatched will determine if your order is eligible to be cancelled.
You have the right to cancel at any time from the moment you place your online order up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’. In the instance where you may have ordered more than one item, the 14 days begins from when the last item was delivered to you.
Damaged or faulty goods
All our items are of a fragile nature which is why we package all our items professionally with heavy-duty boxes and padded foam to help securely transport your item(s). Should your item(s) arrive with any broken parts, signs of damage or manufacturing faults you must report this to us within 30 days via our Returns Centre from the date the item was received so we can claim. If you try to submit a claim after the 30-day period, we are unfortunately unable to validate the claim and will not be able to issue a refund. We are unable to issue a refund if damage upon receipt is reported after the product is installed.
How to return your goods to us
Once you have submitted your returns through the Returns Centre and this has been approved by one of our team, you then have a further 14 days from the date you started the returns process to return the goods to us. If the goods are sent after the 14 days return window, we will not accept the returns request and we will not be able to issue a refund.
In order to qualify for a refund, we ask that all items be returned unused and in a good re-sellable condition, including the original packaging the item was delivered in good condition, with all original fixings and documentation enclosed. Please use clear tape only to re-seal the packaging, attach the returns form to the outside of the box and make sure you do not write directly onto the cardboard. We recommend you get proof of postage when sending your item(s) back to us. We are not liable for any damage or loss of your item during the return transit. We reserve the right to refuse an exchange or refund if goods are not returned in a re-sellable condition or are damaged. We aim to refund all order within 5-7 working days of returning your order. After we receive and process your return, it may take up to 5-7 business days for your refund to display on your payment card statement and will be issued back to the original payment method.
Do I have to pay to return unwanted goods?
If the item is unwanted or no longer required, you must cover the delivery cost for returning these goods. We recommend you get proof of postage when doing so. If the item(s) are damaged or faulty then will either collect the item(s), send you a pre-paid label or request that you discard the item. If your goods arrived on time, you will not receive a refund for express delivery.
When you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. Until the item is received back at our warehouse and in good condition including packaging, the goods remain your responsibility. If you are returning a product at your cost/method and these arrive damaged in transit on return to us, you will not qualify for a refund.
What may prevent us from issuing a refund
If you try to submit a claim after the 30-day cooling-off period, we are unfortunately unable to validate any claim and will not be able to issue a refund.
Please do not install your item before changing your mind about wanting to keep the item, as once your product is installed; we are unable to issue a refund. We are unable to issue a refund if damage upon receipt is reported after the product is installed.
We are not liable for any damage or loss of your item during the return transit. We reserve the right to refuse an exchange or refund if goods are not returned in a re-sellable condition or are damaged.
Please follow the instructions under 'How to return your goods to us'. If these are not followed correctly, this may prevent us from issuing a refund.
Please ensure any material taped to the box is clear and legible and nothing is written directly on the cardboard. If you return an item without the correct information clearly marked on the returns slip on the outside of the box, the delivery back to our warehouse may be refused and a refund may not be able to be issued.