DELIVERY

If you have chosen to purchase a Pebble Grey product you will be provided with complimentary Next Working Day Delivery to a UK mainland address provided the order is placed before 3pm Monday to Thursday or 2pm on a Friday. Weekend deliveries and premium services are also now available subject to a small charge. If an order is placed after 2pm on Friday or on the weekend your order will arrive the following Tuesday.

Delivery to non-mainland UK addresses may still be eligible for free delivery but may be subject to a delivery fee* please see delivery page for more information:

For delivery destinations outside of the UK, please contact a member of our customer service team for assistance. You can contact us via telephone at 01977 522021 , or by email. Please note that Pebble Grey will not be responsible for any import duties incurred on international orders.

Any orders placed over the weekend or on a Bank Holiday will be processed the next working day.

Pebble Grey shall not be liable to the Customer or be deemed to be in breach of contract by reason failure to perform any of the Company's obligations. In relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control.

 We also offer a premium delivery services to all UK mainland addresses (provided order are placed before the allocated cut off time) such as:

  • Pre 9am delivery* £10
  • Pre 12pm delivery* £8
  • Saturday delivery* £12

This service is subject to a nominal fee and can be applied by calling the sales team on 01977 522021. Orders placed over the weekend or on a Bank Holiday will be processed the next working day.

Failed deliveries will be reattempted the next working day. After the third attempt the product will be stored for collection at your local Post Office or returned to back to us.

What we offer

We offer FREE next working day delivery to any customer residing within the UK mainland and provide you with tracking details (sent directly to you via text when your goods leaves our warehouse) that will allow you track the location of your order on its journey to you.

For all other addresses including Scottish Highlands, Northern Ireland, Channel Islands and Scilly Islands a delivery charge may apply. The charge will range from £19.99 - £35.00, and will show when you go through to checkout.

Deliveries to U.K Mainland

  1.     Free Next working Day (Monday toFriday) – UK mainland only*
  2.     Free Nominated Day (Monday to Friday) – UK mainland only*

Deliveries to Scottish Highlands

  1. £19.99 1-2 working Day (Monday to Friday) – Scottish Highlands only*

Deliveries to Northern Ireland

  1. £19.99 Next working Day (Monday to Friday )– Northern Ireland only*

Deliveries to Republic of Ireland

  1. £25.00 1-2 working Days (Monday to Friday) – Republic of Ireland only*

Deliveries to Isle of Man

  1. £19.99 2-3 working Day (Monday to Friday)– Isle of Man*

Deliveries to Isle of Scilly

  1. £19.99 5 working Day (Monday to Friday)– Isle of Scilly only*

Deliveries to Channel Islands

  1. £35.00 2-4 working Day (Monday to Friday)– Channel Islands only*

All apply only to orders placed before 3pm Monday – Thursday and 2pm on Fridays (Conditions apply)

Pallet deliveries

For orders that contain a larger quantity of items we offer a pallet service that will ensure the safety of your goods. This delivery service is subject to a nominal fee.

  1.  Delivery time will be 2-3 working days (Monday to Friday) - UK mainland and Scottish Highlands only
  2.  Delivery time will be up to 10 working days (Monday to Friday) – Northern Island and Channel Islands only
  3.  This service is currently unavailable for Scilly Islands.

Pallet delivery: Custom delivery quote is required. Please call us to place your order 01977 522021 or email us.

 

***Important information: all deliveries exclude all major UK bank holidays ***

see our opening hours here

Specialist Courier

A complimentary service is offered by Pebble Grey which helps protect large and heavy items (above 30kg) in transit to you. This service is completely free but the delivery can take up to 10 working days to arrive. The courier will liaise with you personally to specify what date/time the order will arrive with you, should you have any questions about this service or what items are specific to this service please feel free to call us – 01977 522021.

Breakages process

All our items are of a fragile nature which is why we package all our items professionally with heavy duty boxes and padded foam to help securely transport your item(s). Should your item(s) arrive with any broken parts, signs of damage or manufacturing faults you must report this to us within 30 days from the date the item was received so we can claim. If you tell us about breakages after this time we cannot warrant the claim.

For more information please call us on 01977 522021, email us or write to us:

 Customer Service Dept

Pebble Grey Ltd

Unit 4 Bramley Grange

Skeltons Lane

Leeds

LS14 3DW