Our warehouse and courier services are operating as usual at the moment, but we are continuing to follow the UK Government and Public Health England guidelines and will update this page if anything changes. We are doing everything we can to ensure your experience with us is as safe as possible. See our delivery partner for service updates
If you have chosen to purchase a Pebble Grey product you will be eligible for complimentary next working day delivery to any UK mainland address provided the order is placed before 3pm Monday to Thursday or 2pm on Friday. Weekend deliveries and premium services are also now available subject to a small charge. If an order is placed after 2pm on Friday or on the weekend your order will arrive the following Tuesday.
Delivery to non-mainland UK addresses may still be eligible for next day delivery but may be subject to a delivery fee* please see below for more information:
For delivery destinations outside of the UK, please contact a member of our customer service team for assistance. You can contact us via telephone on 01977 522021, or by email. Please note that Pebble Grey will not be responsible for any import duties incurred on international orders.
Any orders placed over the weekend or on a Bank Holiday will be processed the next working day. Pebble Grey shall not be liable to the Customer or be deemed to be in breach of contract by reason failure to perform any of the Company's obligations. In relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control.
We also offer premium delivery services to all UK mainland addresses (provided orders are placed before the allocated cut off time) such as:
Failed deliveries will be attempted again the next working day. After the third attempt, the product will be stored for collection at your local Post Office or returned to back to us.
We offer a FREE nominated day delivery service for all orders over £50* and within the UK mainland, Orders under £50 may be subject to a nominal delivery fee.
Deliveries to U.K Mainland
***Important information: all deliveries exclude all major UK bank holidays ***
see our opening hours here
All our items are of a fragile nature which is why we package all our items professionally with heavy-duty boxes and padded foam to help securely transport your item(s). Should your item(s) arrive with any broken parts, signs of damage or manufacturing faults you must report this to us within 30 days from the date the item was received so we can claim. If you tell us about breakages after this time we cannot warrant the claim.
Day of delivery
You will receive a direct link from our courier once your item has been dispatched from our warehouse via email.
If you have input a landline number on your order you can still track your order by clicking here https://www.parcelforce.com/track-trace and entering your consignment number sent to you on your dispatch notification email. On the day of delivery your tracking number will become active where you will be able to see where your order is throughout the day. If you are not going to be in when the delivery takes place our courer will try and leave a card advising you that:
1) The item has been returned to the local depot where you need to call to arrange a redelivery
2) The item has been taken to the local depot for collection
3) The item has been signed for by a neighbour
Pebble Grey accepts no liability for instances of missing items when signed for by neighbours, please ensure you only select a date for delivery if you know you will be in to avoid any inconvenience or select from one of our premium delivery services to ensure the items arrives at a time that is suitable for you.
Customer Service Dept (this is not the returns address)
Pebble Grey Ltd
Unit 4 Bramley Grange
if a delay or failure of delivery was caused by reasons out of the Company's control Pebble Grey shall not be deemed in breach of contract and therefore will be unable to offer any form of compensation.